Integration with All Channels
Transform customer interaction by integrating all of your communication channels.
At Delto, we make it easy to integrate our AI solutions with all the channels your company uses. Whether through social networks, mobile apps, websites or messaging platforms, our solutions are perfectly adapted to provide a smooth and consistent user experience across all touchpoints.
Functionalities
Unify Communication with Your Customers
Omnichannel Coverage
Ensure a consistent presence across all communication channels, allowing customers to interact through their preferred medium.
Comprehensive Presence
Maintain an active and consistent presence at all customer touchpoints.
Immediate Connection
Facilitate immediate interaction with customers through their preferred channel.
Interaction Without Borders
Allow customers to switch channels without losing the conversation flow, starting on the web and ending on WhatsApp.
Consistent User Experience
Maintain consistency in user interactions, offering uniform responses and experiences regardless of the channel used.
Adaptation to Every Channel
Adjust the user experience to each channel's specific format and language for optimal interaction.
Channel Elements Support
Integrate and use native elements from each channel, such as buttons, lists, maps, and more, to improve usability.
Adaptive Tone
Adapt the tone of communication according to the channel, ensuring relevant interaction on each platform.
Brand Consistency
Ensure that your brand identity remains consistent across all touchpoints, reinforcing customer trust and loyalty.
Increased availability
Extend your service availability, allowing customers to access support and perform transactions anytime, anywhere.
24/7 access
Offer ongoing support, available 24/7 without interruption.
Multichannel Support
Allow customers to interact via various channels such as social networks, mobile apps, and websites.
Global Availability
Ensure your services are accessible from any location, eliminating time and place barriers.
Data-Free Access
Mobile operators can provide data-free access to some channels, allowing customers to obtain solutions even without an internet connection.
Simplification of Management
Centralize communication channel management on one platform, simplifying the monitoring and optimization of interactions.
Quick Connect
Connect a new channel with a single click, making it easier to expand and diversify your touch points.
Unified Intelligence
Apply all your intelligence and AI capabilities uniformly, regardless of the channel used.
Simplified Security
It manages security in a centralized manner, adjusting security settings according to the needs of each channel.
Adaptable Analytics
It uses analytical tools that adapt to each channel, providing personalized and actionable insights to improve the customer experience.
Omnichannel Coverage
Ensure a consistent presence across all communication channels, allowing customers to interact through their preferred medium.
Comprehensive Presence
Maintain an active and consistent presence at all customer touchpoints.
Immediate Connection
Facilitate immediate interaction with customers through their preferred channel.
Interaction Without Borders
Allow customers to switch channels without losing the conversation flow, starting on the web and ending on WhatsApp.
Consistent User Experience
Maintain consistency in user interactions, offering uniform responses and experiences regardless of the channel used.
Adaptation to Every Channel
Adjust the user experience to each channel's specific format and language for optimal interaction.
Channel Elements Support
Integrate and use native elements from each channel, such as buttons, lists, maps, and more, to improve usability.
Adaptive Tone
Adapt the tone of communication according to the channel, ensuring relevant interaction on each platform.
Brand Consistency
Ensure that your brand identity remains consistent across all touchpoints, reinforcing customer trust and loyalty.
Increased availability
Extend your service availability, allowing customers to access support and perform transactions anytime, anywhere.
24/7 access
Offer ongoing support, available 24/7 without interruption.
Multichannel Support
Allow customers to interact via various channels such as social networks, mobile apps, and websites.
Global Availability
Ensure your services are accessible from any location, eliminating time and place barriers.
Data-Free Access
Mobile operators can provide data-free access to some channels, allowing customers to obtain solutions even without an internet connection.
Simplification of Management
Centralize communication channel management on one platform, simplifying the monitoring and optimization of interactions.
Quick Connect
Connect a new channel with a single click, making it easier to expand and diversify your touch points.
Unified Intelligence
Apply all your intelligence and AI capabilities uniformly, regardless of the channel used.
Simplified Security
It manages security in a centralized manner, adjusting security settings according to the needs of each channel.
Adaptable Analytics
It uses analytical tools that adapt to each channel, providing personalized and actionable insights to improve the customer experience.
Our numbers
Take advantage of our technology to reduce response times, increase customer satisfaction, improve efficiency and lower costs.
50%
Reduction in customer response times.
+25%
Increase in customer satisfaction (CSAT).
+30%
Increase in operational efficiency.
-45%
Reduction in operating costs.
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