A suite designed to adapt and evolve with your business, now with Gen AI.

Benefits

We designed our platform to implement Gen AI for your customers without risk. It’s built to equip AI with skills that, when integrated into your business, deliver the best possible experience to your customers.

Better cost-benefit ratio

We use AI in a cost-effective way, combining our own and generative public models to maximize the value provided.

Continuous improvement methodology

Our technology is designed to evolve alongside the SGS methodology, helping you identify the next step at every stage.

Unlimited scalability

Scale according to seasonality or unexpected peaks in call volume, paying only for what you use.

Functionalities

Transform your business with our advanced, integrated AI solutions.

Studio

Not all customers have the same concerns, so you can build infinite skills with AI that solve any problem a customer contacts you for.

Skill Builder
Generate customized skills for the needs of your users.
A/B Testing
Don't you know which solution performs best? Try them all and use the one that works best.
Skills Marketplace
Access more than 1,000 proven skills for every type of problem.

Code

Easily extend your skills with our scalable and secure framework. Program in Python, test code, and deploy to the cloud with a single click.

Powerful Framework
It facilitates the extension and programming of AlA skills.
Versioning and Testing
Code management with git repositories and test environments.
Co-Pilot compatibility
Assisted code generation to accelerate development

AI analytics

Anticipate the needs and behaviors of your customers thanks to our native analytics tool that, powered by AI, monitors and analyzes every user interaction in real time

Identification
You can identify each skill generated with AI to understand what your customers are asking.
Measurement
Each skill, and how they behave with your customers, with the tool you will always generate the best impact at all times.
Prediction
What's the next problem? Get ahead of your next steps to take action before they happen.

Campaigns

Don't wait for your customer to start the conversation, impact them with personalized offers based on their needs.

Customer recovery
Reconnect with those customers who have forgotten about you.
Segmentation
It generates different segmentations based on user behaviors.
Personalized messages
With our AI, send messages designed for your customers and 100% adapted to their needs.

Feedback

According to Garner, users are increasingly reluctant to give feedback, so we will be able to obtain this imperceptibly for your client.

Continuous improvement
Learn from customer feedback to continuously improve your service.
Real-time analysis
Analyze your customers' feedback in real time, allowing you to quickly adapt to their needs.
Active listening
Monitor and analyze your customer interactions to gain valuable insights without the need for direct surveys.

Studio

Not all customers have the same concerns, so you can create unlimited AI skills to solve any issue a customer contacts you about.

Skill Builder
Develop custom skills tailored to your users’ specific needs.
A/B Testing
Unsure which solution performs best? Test them all and implement the most effective one.
Skills Marketplace
Access more than 1,000 proven skills for every type of problem.

Code

Easily extend your skills with our scalable and secure framework. Code in Python, test your code, and deploy to the cloud with just one click.

Powerful Framework
Facilitates the extension and programming of AI skills.
Versioning and Testing
Manage code with Git repositories and testing environments.
Co-Pilot compatibility
Assisted code generation to speed up development.

AI analytics

Anticipate your customers' needs and behaviors with our native analytics tool, powered by AI, that monitors and analyzes every user interaction in real time.

Identification
Identify each AI-generated skill to understand what your customers are asking.
Measurement
Each skill, and how they behave with your customers, with the tool you will always generate the best impact at all times.
Prediction
What's the next problem? Get ahead of your next steps to take action before they happen.

Campaigns

Don't wait for your customer to start the conversation, impact them with personalized offers based on their needs.

Customer recovery
Reconnect with those customers who have forgotten about you.
Segmentation
Create different segments based on user behaviors.
Personalized messages
With our AI, send messages designed for your customers and 100% adapted to their needs.

Feedback

According to Garner, users are becoming increasingly reluctant to provide feedback. That's why we gather it imperceptibly from your clients, transforming the way feedback is collected.

Continuous improvement
Learn from customer feedback to continuously improve your service.
Real-time analysis
Analyze your customers' feedback in real time, allowing you to quickly adapt to their needs.
Active listening
Monitor and analyze customer interactions to gain valuable insights without relying on direct surveys.

Studio

Not all customers have the same concerns, so you can build infinite skills with AI that solve any problem a customer contacts you for.

Skill Builder
Generate customized skills for the needs of your users.
A/B Testing
Don't you know which solution performs best? Try them all and use the one that works best.
Skills Marketplace
Access more than 1,000 proven skills for every type of problem.

Code

Easily extend your skills with our scalable and secure framework. Program in Python, test code, and deploy to the cloud with a single click.

Powerful Framework
It facilitates the extension and programming of AlA skills.
Versioning and Testing
Code management with git repositories and test environments.
Co-Pilot compatibility
Assisted code generation to accelerate development

AI analytics

Anticipate the needs and behaviors of your customers thanks to our native analytics tool that, powered by AI, monitors and analyzes every user interaction in real time

Identification
You can identify each skill generated with AI to understand what your customers are asking.
Measurement
Each skill, and how they behave with your customers, with the tool you will always generate the best impact at all times.
Prediction
What's the next problem? Get ahead of your next steps to take action before they happen.

Campaigns

Don't wait for your customer to start the conversation, impact them with personalized offers based on their needs.

Customer recovery
Reconnect with those customers who have forgotten about you.
Segmentation
It generates different segmentations based on user behaviors.
Personalized messages
With our AI, send messages designed for your customers and 100% adapted to their needs.

Feedback

According to Garner, users are increasingly reluctant to give feedback, so we will be able to obtain this imperceptibly for your client.

Continuous improvement
Learn from customer feedback to continuously improve your service.
Real-time analysis
Analyze your customers' feedback in real time, allowing you to quickly adapt to their needs.
Active listening
Monitor and analyze your customer interactions to gain valuable insights without the need for direct surveys.

Coming Soon

Revolutionize customer service with Superagents, our next big innovation.

Supertasks

It's no longer compatible for AI to create tickets for humans to solve, have AI create specific tasks, humans solve them, and AI do the rest.

Modeling new tasks

Our modeling tool allows you to create new tasks in minutes and thus adapt more quickly.

Measurement

We’ve moved beyond tag-based measurement—now we analyze data innovatively and accurately.

In-live mode

Is your customer struggling to adapt to new technology? Our in-live mode lets you interact via text or audio, while AI handles the rest.

Out-of-the-Box Training

Extend your services to BPOs or seasonal teams without extensive training or fixed costs, ensuring alignment with your business needs.

Screen sharing

Our solution lets you see what your customer sees in real time, allowing you to provide optimal assistance.

I want to participate in the pilot

Connect with your customers with an omnichannel solution

No matter which channel your customer is on,
start in one and continue in another without them noticing the difference.

Whatsapp

Interact with your customers via WhatsApp for efficient support.

Messenger

It integrates Facebook Messenger and provides instant support.

X (Twitter)

Manage X direct messages in a single interface.

Slack

Connect with Slack for smooth internal communication.

Our numbers

Take advantage of our technology to reduce response times, increase customer satisfaction, improve efficiency and lower costs.

50%

Reduction in customer response times.

+25%

Increase in customer satisfaction (CSAT).

+30%

Increase in operational efficiency.

-45%

Reduction in operating costs.

Start now

Learn how to transform the operational efficiency of your business.

Download comparison table

Power Your System With Effortless Integrations to Multiple Tools.

Seamless integration with your IVR, CCaaS, CRM and internal systems.

Salesforce

Integration with Salesforce to manage tickets and support chats in one place.

Zendesk

Connect with Zendesk to manage tickets and chats efficiently.

Dynamics 365

Synchronize with Microsoft Dynamics CRM for comprehensive customer management.

APIs

Use our APIs to integrate and expand your system's capabilities.

Microsoft Teams

Integrate Microsoft Teams to collaborate and serve customers.

Webchat

Offer real-time support with Webchat on your website.

SMS

Use SMS for direct and effective communication.

Apple iOS

Synchronize with iOS apps for optimized support.a.

Android

Manage mobile interactions with Android apps.

Automate your business with AI and free your team from operational tasks.