Analysis of User Interactions
Analyze the Behavior of Your Users and Improve Their Experience
With Delto, gain deep insights into how your users interact with your services through advanced analytics tools. Our technology allows you to monitor and analyze every interaction, providing valuable insights that help you continuously improve the customer experience and optimize operational processes.
Functionalities
Track and Analyze Every Movement of Your Customers
Deep Insights
Not all customers have the same concerns, which is why you can build infinite skills with AI that resolve any issue a customer contacts you about.
Interaction Monitoring
It tracks every user interaction to better understand their behaviors and preferences.
Pattern Identification
Identify recurring patterns in customer issues to address underlying causes.
Trend Analysis
Anticipate the future needs of your customers by analyzing emerging trends in their behaviors.
User Segmentation
Segment your users based on their behaviors to personalize and improve their experience more effectively.
Sentiment analysis
Monitor and analyze customer sentiment in real time to gain valuable insights into their experiences and needs.
Real-Time Evaluation
AI automatically detects which skills might be failing, allowing for a quick and effective response.
Emotional Detection
Treat your customers differently based on their stage in the journey, adjusting interactions to enhance their experience.
Adaptive tone
A/B test different conversation styles and tones to identify the most effective strategies.
Automatic Suggestions
Receive automatic recommendations for improvements, based on the analysis of both negative and positive customer sentiments.
Continuous Improvement
Use collected data to continuously adjust and improve your processes and services, ensuring a superior customer experience.
Pattern Identification
Identify recurring patterns in customer problems to address underlying causes.
Detecting New Solutions
Detect and evaluate new solutions based on data analysis and customer feedback.
Intelligent Automation
Generate automation ideas based on how human agents solve problems, optimizing processes.
Decision-making with data
Base your strategic decisions on real and reliable data, improving the effectiveness of your actions and business plans.
Trustworthy Data
Access accurate and verified data that supports your strategic decisions.
Predictive Analysis
Use predictive analytics to anticipate future trends and behaviors, enabling proactive planning.
Data Visualization
Use advanced data visualization tools to interpret and communicate insights effectively.
Resource Optimization
Allocate resources optimally based on detailed performance and needs analysis.
Deep Insights
Not all customers have the same concerns, which is why you can build infinite skills with AI that resolve any issue a customer contacts you about.
Interaction Monitoring
It tracks every user interaction to better understand their behaviors and preferences.
Pattern Identification
Identify recurring patterns in customer issues to address underlying causes.
Trend Analysis
Anticipate the future needs of your customers by analyzing emerging trends in their behaviors.
User Segmentation
Segment your users based on their behaviors to personalize and improve their experience more effectively.
Sentiment analysis
Monitor and analyze customer sentiment in real time to gain valuable insights into their experiences and needs.
Real-Time Evaluation
AI automatically detects which skills might be failing, allowing for a quick and effective response.
Emotional Detection
Treat your customers differently based on their stage in the journey, adjusting interactions to enhance their experience.
Adaptive tone
A/B test different conversation styles and tones to identify the most effective strategies.
Automatic Suggestions
Receive automatic recommendations for improvements, based on the analysis of both negative and positive customer sentiments.
Continuous Improvement
Use collected data to continuously adjust and improve your processes and services, ensuring a superior customer experience.
Pattern Identification
Identify recurring patterns in customer problems to address underlying causes.
Detecting New Solutions
Detect and evaluate new solutions based on data analysis and customer feedback.
Intelligent Automation
Generate automation ideas based on how human agents solve problems, optimizing processes.
Decision-making with data
Base your strategic decisions on real and reliable data, improving the effectiveness of your actions and business plans.
Trustworthy Data
Access accurate and verified data that supports your strategic decisions.
Predictive Analysis
Use predictive analytics to anticipate future trends and behaviors, enabling proactive planning.
Data Visualization
Use advanced data visualization tools to interpret and communicate insights effectively.
Resource Optimization
Allocate resources optimally based on detailed performance and needs analysis.
Our numbers
Take advantage of our technology to reduce response times, increase customer satisfaction, improve efficiency and lower costs.
50%
Reduction in customer response times.
+25%
Increase in customer satisfaction (CSAT).
+30%
Increase in operational efficiency.
-45%
Reduction in operating costs.
Start now